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- Any Transfers or tours not
mentioned in our itinerary.
- Beverage and any personal
items.
- Tipping of Tour guides,
Reps., Crew.
ROYAL CLEOPATRA
NILE CHARTER
TERMS & CONDITIONS
Price
Proposal
Royal
Cleopatra’s tour prices are quoted according to the season of
travel, duration of the sailing excursion, and program
inclusions.
All price proposals
will be provided to the inquirer via written document, using
email, fax, or direct mail.
We do not give
pricing information via telephone.
However, if you
should have general questions regarding boat description,
programs, and availability or wish for a more personal service,
please feel free to contact us via telephone.
Tour prices do
not include international and/or domestic airfares, entry visas,
phone calls, laundry services, beverages (other than tea &
coffee and 1 bottled water, per person/per day), gratuities, and
any other items of a personal nature that are not indicated on
the price proposal/itinerary presented to you at your time of
inquiry/booking.
Reservations
We will be happy
to accept your reservation via e-mail, fax, direct mail, or
telephone.
At the time you are
making your reservation, you will be requested to fill-out a
booking form and supply us with a copy of your passport.
We require that you
scan and e-mail your passport copy to us directly.
We will be unable
to except faxed passport copies.
To hold space, we
require a 20% deposit.
Full payment will
be due approximately 1 month, prior to check-in date.
A formal
“Confirmation” will be sent to you at your time of booking.
Payment
Methods
Both your
deposit and final payment can be made via bank wire transfer,
direct from your country of origin.
Once we receive
your payment, we will be happy to send you a formal “Receipt of
Payment.”
Cancellation Policy
All
cancellations must be sent to us in writing, prior to your
departure date.
A cancellation fee
will be charged based on the total amount of weeks remaining,
prior to your check-in date, from which you cancel.
In the event that
you should cancel after your departure date (for whatever
reason, including travel delays), no portion of the tour price
will be refunded.
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Cancellation Made
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Total Cost Retained in
Case of Cancellation
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1 Month or More, Prior to
Check-In Date
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Retain Full Deposit Amount
(20% of Total Cost)
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Less then 4 Weeks, Prior to
Check-In Date
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No Refund
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Please
note, that no refund will be issued to you for any unused
services, included in your tour.
No
refund will be issued in the event that you should experience a
lack of sailing time, due to wind loss or weather not suitable
for sailing.
Liability
The Royal
Cleopatra will make every effort to ensure that all travel
arrangements and services, connected with your tour, will be
carried out as specified.
However, in some
instances we do not have direct control over the provision of
services by suppliers, security/authorities on the River, and
weather conditions.
Therefore, we do
not accept liability for errors and/or omissions of such
suppliers and travel changes/delays due to elements beyond our
control.
The
Royal Cleopatra is a wind driven vessel and is subject to the
weather condition on the
Nile
River.
A tow boat
will accompany your sail along your journey.
In case of wind
loss or weather not suitable for sailing, the captain will
retain the right to use his own discretion in whether to
continue sailing, be towed, or in rare cases move clientele on
shore.
If for any
unforeseen reason clients are requested to disembark, we will
reserve the right to switch your accommodation to either another
boat or hotel, but ensure the switch will be made to the same
category of hotel/cruise available at that time.
The
Royal Cleopatra is not responsible for travel delays prior to
departure or during your tour that are brought about by
technical difficulties, strikes, bad weather, or any means
beyond our control.
Sometimes
Nile
River
delays can alter the tour itinerary.
These alterations
do not constitute a refund.
The
Royal Cleopatra will not be held liable for any loss, damage,
injury, sickness, delay, or any other irregularity that may be
occasioned by any defect in any vehicle, accident, or any other
form of error or default of any company and/or person engaged in
conveying passengers, carrying out the arrangements of the tour,
or otherwise in connection therewith.
In addition, we
will reserve the right to refuse to carry any passengers and/or
goods without assigning reason therefore and/or offering a
refund.
Please
note, that the
Nile
River
does have distinct currents and wind directions that are
characteristic of this particular river.
Other river rules
and regulations for sailing do not apply.
Thus, in no
situation will clients be able to intervene in the Captain’s
decisions on how to navigate the boat.
The crew is highly
skilled in maneuvering this type of vessel and sailing the
Nile
River.
General
Information
- We highly recommend that you obtain
travel insurance prior to your departure date.
-
Passengers are recommended to reconfirm their international
flight approximately 72 hours in advance of their departure
time.
Failure to do so
might result in the cancellation of a flight reservation by the
airline and a delay in your travel plans.
If you should need
assistance in reconfirming your flight while on the boat, please
feel free to alert the Captain and we will make arrangements to
re-confirm your flight for you.
- Please specify
any special requests you may have at the time of your booking.
We will accept your
personal request with the understanding that we will make every
effort to comply.
Although, we cannot
guarantee that your special request will be met.
- Passengers are
responsible in ensuring that they are in possession of the
correct travel documents upon departure and they have met all
health requirements.
Please check with
the nearest consulate office for information concerning travel
visas before you travel and if you are required to obtain this
or any other document in advance.
- You are
welcome to enjoy your alcoholic beverages on-board the boat.
However, we
recommend that you make your purchase of these beverages prior
to check-in/boarding.
It is best to
purchase alcoholic beverages at any of the duty free shops,
prior to exiting any of the airports here in Egypt.
Or, the crew will be happy to offer you wine & beer, which is
stocked on-board, at an additional charge.
Please feel free to
inquire with them during your sailing excursion.
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