visa card - Master card - American Express card ,

You will Receive an invoice in your email from:- service@paypal.com with your trip details to pay 20% of the total bill amount with your credit card . Follow the full secured link of PayPal in the email, fill the form with your credit card data, Please Note That 6% of the amount must be add to the deposit amount as Credit Card Charges . As soon as you push Pay Now You will get online approval.

N.B :- Osoris Will collect The Rest of total bill in Cash Osoris accept American dollars Or Euro or sterling pounds or Egyptian pounds, upon arrival to Egypt according to your Osoris tour operator instructions.

. 2-For bank Money transfer:

bank Money transfer must be one month before arrival date)

ARAB AFRICAN INTERNATIONAL BANK

Branch : El Mohandessein - Egypt , Cairo

To: - OSORIS Travel Agency

Account No. #554433-3931#

Swift Code: #ARAIEGCXMOH#

 3 - For Western Union money transfer:
Please send the transfer with the General Manager & the owner first Name : Mohamed Tawfik Hafez
Second Name : Abdel Monem Hafez.

and send us the code # given by western union, the country from where you have transferred the amount, the amount transferred and the sender full name.

CANCELLATION POLICY:

Individual Travelers
For any cancellation before arrival date 10% (Minimum 50.00 USD) of total bill will be charged as cancellation fees in return of management and office fees.

• 7 days before arrival date 20% of total bill will be charged as cancellation fees .
• 48 Hours before arrival date 50% of total bill will be charged as cancellation fees .
• 24 Hours before arrival date 100% of total bill will be charged as cancellation fees . 

NOTE:  
Except peak period  from 22/12 till 07/01 & Eastern holidays & high seasons periods must be revised with your tour operator upon confirmation of your reservation by correspondence for down payment policy.    

Groups

• 30 days before arrival date no cancellation fees.
• 29 days before arrival date 25% of total bill will be charged as cancellation fees.
• 15 days before arrival date 50% of total bill will be charged as cancellation fees.
• 100 % will be charged as a cancellation fees in case of no show.

All Confirmation and Cancellation

 Cancellation Policy For Sleeping train:-

• 48 Hours before train departure 20% cancellation fee.
  
• Less than 48 hours before departure cancellation fee will apply 25% .
  
• Less than 24 hours Full payment (no Refund).
  
• 30 days before arrival date no cancellation fees.

 Reservation on Waiting:

• This System Works When there is no Availability at time of request and Available later on.
  
• 35% of value must be paid upon request to be admitted on Waiting list System,
  
• ones confirms full payment is requested one week before departure date.

 General instructions:-

• For group every 15 person paying the 16 person will be free.
  
• We offer & issuing free seating train tickets for journey between Luxor- Aswan & vice versa on condition of the following period:- 72 hours from arrival time for sleeping train tickets issued between Cairo and Luxor or Aswan round trip.

 CHILDREN POLICY-

• Children till 2 years old will be charge only 10% of domestic airfare Only.
  
• Children between 2 / 12 years old will be charge with 50% of total bill  & sharing with parent's room in hotels & Cruises.

Unused Tour Services
Our company is not responsible for any unused portions of your tours and cannot refund any monies.

Mistakes in Calculating, Typing or Non Enclosure
Despite we try to ensure the most accuracy in our Invoices and Vouchers but Mistakes could happen. In case of a Mistake the Following Rules will be applied.

Mistakes could be one of the Following:
A- Mistake in Calculation result of Overpayment from The Client Side.
If this is The Case, Our Company will pay The Excess in Payment paid by the client Upon Arrival.
Example: The Cost of the Package is 1000 US$ but the Invoice was Issued with the amount of 1050 US$ and the client already paid it.
So there is a surplus of 50 US$, in the Invoice. Our Company will Refund the escess amount upon Arrival to Egypt.

B- Mistake in Calculation result of underpayment from The Client Side.
If this is The Case, Our Company Will give the client the choice of a Full Refund of his already made payment and cancel the booking or to pay The shortage in Payment to correct the Mistake and continue with his booking.

Example: The Cost of the Package is 1000 US$ but the Invoice was Issued with the amount of 950 US$ and the client already paid it.
So there is a shortage of 50 US$, in the Invoice. The client has to choose either he pay the shortage of 50 US$ caused by the Mistake in the Invoice or get his already made payment and cancel his booking.

C- Mistake in Typing of the Description of the package or an Item in the Package.
If this is the Case the Mistake will be corrected immediately and the client will be informed.
If he doesn’t accept the correction a Full Refund will be made to the Client and the Booking will be canceled without any penalties.

Example: The Agent wrote that the Hotel is 4 Stars but in Fact the Hotel is 3 Stars.
If this the Case the Client will be informed Immediately and will be given the choice to Accept the correction or to get a Full Refund and cancel the reservation.

D- Mistake of Non Enclosure.
If this is the Case the Item that has been forgotten will be added to the Package immediately if it is already paid. If it is not paid yet. The Client will be given the choice to add it or to leave it.

Example: The Client asked for an extra trip to Abu Simbel but the Invoice does not mention this Trip.
If the client already paid the Abu Simbel Trip it will be added Immediately and the client will be informed.
If it is not paid yet the client will be given the choice to add it and pay for it or to cancel the Trip.

Client Changes to a Booking
A passenger wishing to make a change to their booking must notify our company immediately. An administration charge of $25 per booking can be levied. If cancellation by one or more persons of your group alters the room category, the remaining passenger(s) must assume the difference.

Our Changes to a Booking
Occasionally due to circumstances beyond our control we may have to change your travel package arrangement. We will advise you as early as possible. However, Our company cannot be held responsible for changes initiated by airlines, coach companies, hotels, transfer operators, or other independent parties who have been contracted for services you have purchased. If confirmed goods or services are no longer available prior to the arrival date, our company reserves the right to substitute them for comparables goods or services. In the event of a cancellation by our company, liability of our company shall be limited to the reimbursement of the price of goods or services paid by the client.

Package Rate
Prices are quoted in American dollars (US $) unless otherwise indicated. Tour prices quoted does Not include the Costs of obtaining passport or visas, excess baggage fees, personal expenses such as travel insurance, laundry, and room service, alcoholic or other beverages are not included with the meals, gratuities to Egyptologist-escort, communication charges, local airport charges and taxes, any airfares unless specifically noted in the itinerary, sightseeing or meals not included in the itinerary, services not mentioned in the tours and any other items of a personal nature. All information and pictures contained in our site have been checked for accuracy, but shall not be construed as part of this contract. If an error occurs, the final word shall be that of the Tour Operator. Our company reserves the right to increase or decrease published prices without prior notice. Several factors may influence the fares, including but not limited to an increase of government imposed taxes, transportation related fees or surcharges including those for fuel or currency fluctuations. Please Note: the package rates that you find in the price table represent the maximum price you should pay for a similar package. In many cases Hotels, Nile Cruises and Tour Operators make discounts to promote some Nationalities, Markets, Periods or certain packages. So in most cases you will pay less than the price you see in the price tables of each package.

Children Policy
Children Under 2 years old will be Free for Accommodation sharing parent room for a maximum one Child. And they will be charged only 10% of domestic air Fare.
Children between 2 / 12 years old will be charge with 50% of total Accommodation as an adult (50% of Adult in Single Rate) and 67% of Domestic Air Fare.
Children over 12 years old will be charge as an adult person.

Accommodation
The followings are the terms we use and their respective meanings.
Double: Based on sharing twin or doubled bedded rooms.
Single: Based on single bed room.
Triple: Based on triple bedded room.

Please Note: Our company reserve the right to substitute Hotels and / or Nile Cruises of similar quality if Hotel and / or Nile Cruises mentioned is not available.

Meals
As specifically indicated in each tour, No other meals included. Please refer to the detailed itinerary of your travel package for more information about the everyday meals.

Sightseeing & Tours
Tours will be by seat in air-conditioned car basis or by air-conditioned motor- coach with bilingual speaking guides. All entrance fees, taxes and charges are included.

Transfer
All transfers between airport and hotels and / or Nile Cruises are Not included in the Package Cost. Excess baggage charges must be pay by the passenger.

Travel Documents
It is the full responsibility and expense of the client to obtain all documents required by all relevant government authorities. Client failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse of the possibility of a refund. No refund or replacement will be given for lost or stolen travel documents.

Please Note: For American, Canadian, Japanese, European Union Citizens and some other nationalities can obtain a tourist entry visa when they come to Egypt at any Egyptian border. Please verify with the Egyptian Embassy in your home country.

Travel Insurance
We recommend that all passengers purchase travel insurance at time of booking as a measure of added protection. Our company is not responsible or liable for loss, damage, theft of luggage and/or personal belongings or for personal injury, accidents and or illness. For your own protection, it is important that you have, or purchase, adequate insurance to cover these eventualities. Your insurance agent and/or travel agent can arrange this for you.

Client Responsibility
Clients are responsible for advising our company of their intentions, goals, motives, expectations and needs, as they relate to the proposed travel package, before the reservation is completed.

Our Responsibility
Our company and its affiliates act only as agents for the passenger with respect to services provided by others. In many cases, suppliers of tour services are independent contractors to our company, not its employees. Including but not limited to independent ground operators, tour guides, hotels, transportation companies, drivers, airlines, and other suppliers. Because we do not own, operate, manage, control, or supervise these entities, we cannot be liable for any acts or omissions, including any negligence, gross negligence, or reckless or willful acts, on their part. Our company, its owners, agents, directors, shareholders, and employees assume no responsibility for any injury, loss, damage, delay, or death to person or property arising from the negligent or willful act or failure to act of any person who is to or does provide goods or services for this trip or for the action or inaction of any other third party. Without limitation, Our company is not responsible for acts of God, dangerous incidents of the rivers, lakes, fire, equipment failures, vehicle accidents, illness from food or otherwise, detention, assaults, theft or criminal activity, annoyance, delays, quarantine, strikes, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations, and discrepancies or changes in transit or hotel services over which it has no control. Reasonable changes in the itinerary may be made where deemed advisable for the comfort and well being of the passengers. The right is reserved to substitute hotels, alter the itinerary, and reverse the order of places to be visited. You will be informed of any necessary changes in a timely fashion. Our company can accept no responsibility for loss or additional expenses due to delay or changes in schedules or other causes. The tour operator and its agents reserve the right to refuse to accept or retain any person as a member of the tour. The right is reserved to withdraw any or all tours or portion thereof. Baggage is at owners risk entirely. The liability of air carrier for loss, delay or damage is limited to their liability as common air carriers. Air carriers assume no liability for fragile or perishable articles.

Problem Handling
If you have any queries or problems, please raise them with your tour guide and the hotel management immediately. Do not leave your complaint until your return home!. If they fall to resolve your problem please contact Customer Care Department in our Cairo Office. It works 24 hour / day, 7 day/week. They will try hard to make you comfortable. Upon your return, please send us an email or a letter outlining the details of your concerns.